Analysis Of Mahindra And Mahindra - Free Essay Example

K. C. Mahindra is the person who established Mahindra and Mahindra when he visited United States of America as Chairman of the India Supply Mission. When he met Barney Roos who invented general purpose vehicle or Jeep who was the inspiration for K. C. Mahindra. K. C. Mahindra Brothers joined with Ghulam Mohammed. And Mahindra Mohammed was set up as franchise for assembling jeeps from Willys, USA on October 2nd, 1945.After Two years Mahindra Mohammed changed its name to Mahindra Mahindra. Mahindra Mahindra grown in size and stature and it also occupied a premier position in all key sectors of economy. Mahindra Mahindra group is engaged in an ambitious and prolonged penetration into the global arena. DIFFERENT VEHICLES IN MAHINDRA MAHINDRA: FIG a: Indias first Prime Minister. FIG b: Mahindra Scorpio A passenger in the past FIG c: The electric car of Mahindra and FIG d: Mahindra tractor. its name is Mahindra REVA. FIG e: Mahindra Jeeps are used FIG f: Two wheeler model in Mahindra Mahindra for daily transport in Agra. and its name is Mahindra Flyte. The company encapsulated its ambition, spirit and inspiration from golden words of Pandit Jawaharlal Nehru: The woods are lovely, dark and deep, But I have promises to keep, And miles to go before I sleep, And miles to go before I sleep. The golden words are translated into many more milestones to be set up before it rest. Today, It has evolved into a premium SUV(Sport Utility Vehicle) and MUV(Multi Utility Vehicle) with a large number of cars in the Indian car market. Today in the Indian car market we can see three types of Mahindra cars they are Mahindra Bolero, Mahindra Maxx, Mahindra Scorpio. In the present scenario Mahindra Mahindra total turnover is of about 6 billion dollars. Organization analysis: Mission/Vision Goals and Objectives Strategy followed Vision: Indians are second in the world in manufacturing automobiles. The founders of our nation and our company passionately believed by us. We will prove them right by believing in ourselves and by making MM Ltd. known worldwide for the quality of its product and services. And its new innovations. The important goal of Mahindra Mahindra is to provide highly technological innovative product and services . E-business Initiatives and by out sourcing of technology Products that redefined the market By 2015 Mahindra Mahindra wants to enter almost all continents in the world. Joint ventures, acquisition and merger with different players in other countries Foreign competition. Mission of Anand Mahindra: We dont have a group-wide mission statement. Our core purpose is what makes all of us want to get up and come to work in the morning. Mr. Mahindra awards: Rajiv Gandhi Award 2004 for outstandin g contribution in business field. From President of French Republic as Knight of the Order of Merit. In the year 2005 from Auto Monitor as Person of the year. From American India Foundation 2005 Leadership Award for his, and the Mahindra Mahindra group for its commitment to CSR(Corporate Social Responsibility). CNBC Asia Business Leader Award for the year 2006. Business Man of the year 2007 from Business India. Business Leader of the year 2009 by Economic Times. Miles stones of Mahindra Mahindra: In 1948 Mahindra Mahindra LTD associated with UK for Steel trading business. In 1957 Mahindra Owen established- a joint venture with Rubery Owen Company LTD, UK. In 1969 the Company entered the world market which exports utility vehicles and spare parts. In 1975 Mahindra Engines developed an diesel engine for its vehicles. In 1982 the Mahindra brand tractors were launched. In 1986 Tech Mahindra (formerly known as Mahindra British Telecom) is establ ished. In 1994 Mahindra group created 6 Strategic Business Units they are: Automotive or Automobiles, Trading, Farm Equipment, Infrastructure, Financial Services, Information Technology(earlier it is Telecom and Software) and Systech(earlier it is MSAT). In 1999 Mahindra group launched a 3-wheeler vehicle which is environmental friendly, a battery-operated. In the year 2007 Mahindra group focused on health and the environment. It launched Mahindra Hariyali, which aims to add 1 million trees to Indias green cover and it also launched Lifeline Express. In the year 2007 Tech Mahindra LTD launched Tech Mahindra Foundation on June 13th 2007. These are the some of the milestones of Mahindra Mahindra groups. FOUR Is of Mahindra Mahindra: The four Is: INNOVATIONS. INFRASTRUCTURE. INVESTIMENT. INSTITUTIONS. INNOVATIONS: Mahindra Mahindra is one of the top industries in India. The director of the Mahindra Mahindra, Anand Mahindra, put innovation is the core of its growth strategy. The radical innovation is successful in managing the balance between the structured processes and the creation of an environment. According to this MM group: Innovation should start with the insight about customer, which the Mahindra Mahindra group found by going to fields and observing the lives of farmers. And this group found that the tractors were used for personal use. The Mahindra Mahindra group encourages the experiments. The new inventions should add value to companys bottom line that is nothing but profit. The important point is that great products should have great design. Thus Mahindra Mahindra took this initiative and made the culture of innovation. INFRASTRUCTURE: The Mahindra Mahindra infrastructure is a JV between Mahindra Group and International Finance Corporation. It works close association with global companies to bring world class technologies and practices. It mainly focus on ownership, development and manage ment of infrastructure projects. It is becoming the leading infrastructure developer in the country. INSTITUTIONS: The Mahindra Mahindra group is placed in all sectors like Telecommunications and it is named as Tech Mahindra. Software, Mahindra Mahindra came to software field after buying Satyam company and it is named as Mahindra Satyam Mahindra Mahindra also has its recognition in the Infrastructure and it is named as Mahindra Infrastructure Developers. In this it also have holiday resorts it named as Mahindra Holidays and Resort LTD (MHRIL) Mahindra Mahindra is one of the top industry in India for automobiles and it is the starting point of Mahindra Mahindra company. Mahindra Mahindra also involved in financial sector and its name is Mahindra Mahindra Financial Service LTD. Mahindra Mahindra Group also have Mahindra Special Services which was established in 2001 as a separate division in Mahindra Mahindra. Mahindra Mahindra also have Mahindra Def ence Systems which oversees the requirement of Indias Defence and Security forces. INVESTIMENTS: Mahindra Mahindra group have shares in many companies. Presently Mahindra Mahindra Group want to acquire Ssangyong and expand its business in international market. But on other hand, its investors are quite suspicious regarding the investment. In the past Mahindra Mahindra Group made many Joint Ventures and acquisitions and it has forayed into different sectors of automobiles like light, medium and heavy commercial vehicles. It also ambitious to acquire two wheelers also. PESTEL ANALYSIS ON MAHINDRA MAHINDRA: Many factors in the environment that affect the organization are: Tax changes. Trade barriers. Government policy changes. New laws. Demographic change. These are the some of the macro changes. Thus to analyze these factors we categorize them using PESTEL analysis. The PESTEL analysis includes Political, Economical, Social, Technological, Ecological, Le gal factors. Political Factors: This is a Government policy which includes what are the goods and services does a Government want, to what extent the government can subsidize firms and its priorities in political decisions and business support. The factors related to Mahindra Mahindra group: For Mahindra tractor industry the Government laid stress on mechanism of agriculture to boost food grain production. Change in Taxation policy. Regaining Agricultural dynamism is the key goal in eleventh Five year plan. ECONOMICAL FACTORS: The Economical factors which includes taxation change, inflation, interest rates, economic growth and exchange rates. The factors related to Mahindra Mahindra group: Cost of tractors in India are more cheaper when compared to other countries. 95% of tractors are on credit based. For agriculture inputs Less interest rate charged by the banks. Social Factors: As the population increases the demand on goods get increased. Thus t here will be demand for firm products and industry. As there is increase in awareness in farmers there is a need technology and thus there is a requirement of tractors and farmers can buy tractors on credit bases. To meet the farmers demand the mechanized operations are preferred to eliminate delay, also labor shortage. The other main important thing which Mahindra Mahindra do for its long-term sustainability is CSR(Corporate Social Responsibility). Mahindra Mahindra group spend Rs. 1.3 crore it is head donation in its annual report. Its activities include K. C. Mahindra Education Trust which provides education at various levels. There is another program for helping unprivileged girl child at the Mahindra foundation it is Nanhi. This are the main things which are done by Mahindra Mahindra group for its long-term sustainability. The Mahindra Mahindra also have its own foundation as Mahindra Foundation which was set up with a specific objective that to provide medical rel ief to poor people. The Mahindra foundation always very responsive to any major disasters whether it has been taken as tsunami or the Gujarat earthquake, it provided support either by financially or by sending vehicles, supplying manpower or material. Technological Factors: Increase in new Technology can create new products and process which can reduce the cost, improve the quality, lead to innovation and also reduce the life cycle of the product. This technology will benefit consumers as well as organizations. The factors related to Mahindra Mahindra group: Continuous technological innovation. Continuous improvement in technology will reduce use of Renewable energy development. Ecological Factors: It include weather and climate change. The major climate changes occurring due to Acid rain, Green-house effect, Global warming thus it is becoming significant for the firms. Thus because of this impact environmentally friendly products and processes have more demand an d also creating business opportunities. The factors related to Mahindra Mahindra group: Global Warming. Mahindra group is trying to release electric cars to reduce the pollution and also reduce the usage of renewable goods. Legal Factors: Legal factors are related to legal environment. In recent years the developing countries changed the Legal factors which affected the firms in other countries due to globalization. The legal factors related to Mahindra Mahindra group: Agricultural policy Collaboration with government which shapes policy issues. SWOT ANALYSIS: SWOT (Strengths, Weakness, Opportunities, Threats) of Mahindra Mahindra group Strengths of Mahindra Mahindra group: Mahindra Mahindra is one of the top players in the world in terms of number of tractors sold. This itself shows that Mahindra Mahindra market share is the biggest strength of the company. It also have highest domestic share. The some other strengths of Mahindra Mahindra gro up: Product portfolio of Mahindra Mahindra got extended from 20hp to 30hp. There is government support for Mahindra Mahindra Group.A Availability of technically skilled people from JTC (Jiangling Tractor Company). For its next stage of expansion Mahindra Mahindra have a strategy. It not only focus on new products, it also have a programme of intensive management development to establish its leader for future. The major strength of Mahindra Mahindra is it have ability to introduce new products and process in to the market and also can generate sales for those new products. Weakness of Mahindra Mahindra group: The production is non-competitive because of high interest costs and overheads. Infrastructure of this group is Bottle neck. The companys passenger cars are based upon 3rd and 4th generation platform. In this group there is lack of efficiency for new plant layout. Another weakness of Mahindra Mahindra is multi franchise. In Mahindra Mah indra there is no effective dealership. The MM is mainly dependent on rural sector, the rural sector mainly depends on monsoon. Thus if there is bad monsoon for two consecutive years which leads to adverse impact on demand for tractors. Opportunities of Mahindra Mahindra group: Rural demand is increased. Income level is increasing. Ban for overloading of commercial vehicles. With the support of local partners there is an easy entry to Chinese market. The Mahindra Mahindra will be more competitive in Chinese market if they provided after sales service. To get more demand the Mahindra Mahindra group should export Chinese range tractors to India and Indian range tractors to China. Mahindra also entered in to software field after buying satyam and renamed it as Mahindra Satyam. Threats of Mahindra Mahindra group: Input cost got increased. Competition also increasing. The most important threat of Mahindra Mahindra is legal consideration. In China the Banking facilities are undeveloped. The MM also involved in different fields like holidays, telecom industry, financial services and resort etc. Which should have good subsidiaries from time to time if these are unmanageable this will divert the companys attention from its business which leads to destruction of shareholders value. Mahindra Mahindra will face more competition if the foreign players enter in to the tractor segment because these foreign players are technically more competitive when compared to MM. CONCULSION: Thus according to research on Mahindra Mahindra Group it shows that the company uses the Strategic Key points in the external environment for long-term sustainability and sustained success. It is the one which encourages the new ideas and also have plan to sale the new product in the market. This company is the one which try to develop new products for consumers. Mahindra Mahindra company is also socially responsible it give 1.3 crore only fr om its annual report for helping poor and unprivileged girls. Which shows that the company not only think about its profits but also feel the responsible about our country India. It is that which also do international trading with other countries. It also have a clear vision and goal which shows the dedication of the company. The mission itself says that it is not thinking about profits but it want develop ourselves. Mahindra and Mahindra tries to develop the new products which do not harm the environment and save the renewable resources example MAHINDRA REVA which is an electric car. According to research it shows that Mahindra Mahindra is one company which is respected and trusted by consumers and it is the top industry in INDIA. .

The Constitution And The American Constitution - 1141 Words

When our founding fathers decided to separate from England, it was understood that they would have to form their own government. Their first official form of government failed, but they learned from their mistakes and promptly followed up by making quite possibly the most successful constitution ever in 1776. To ensure that American citizens would enjoy their new freedom, our founders kept in mind what John Locke had said in his An Essay Concerning Human Understanding â€Å"life, liberty, and property,† by coining â€Å"life, liberty, and the pursuit of happiness† into the final draft of the constitution. The constitution is important because it â€Å"exists to protect the rights of all citizens, and has no legitimate power to deprive any citizen or†¦show more content†¦Compared to the United States’ 4,543 worded constitution, Texas’ constitution has nearly twenty times more words (87,000) (Collier). The national constitution has never been rep laced; however, it has been amended twenty-seven times. Texas’s constitution has been replaced a total number of 5 times due to how detailed it is. Depending on the era, a constitution may have certain rules which as time progresses become more hurtful to its constituents. Only a century ago, women and people of color had little to no rights as a human being. It took America, â€Å"Land of the free†, a little more than a century to allow women to vote. It is obvious that the ability to amend a constitution is a valuable one. The issue in Texas is that it has had a unique history and vast spread of land; therefore, it’s constitution is quite detailed. Texas was once its own republic, it was one of the later states to be admitted to the United States, and that it occupies so much land that counties within its lines often differ drastically. Texas’ first constitution was made in 1836, when it stood as a country, there were no lower units of government, free African American people must have had permission by the Texas legislature to reside in the state, priests could not hold office (corruption in Mexico), slavery was legalized, and slaves could not be freed without permission from the legislature. ThoseShow MoreRelatedThe American Constitution And The Constitution1197 Words   |  5 PagesLet take a look at some of the compromises and challenges the Founding Fathers had to overcome when they set out to rewrite the American Constitution. The government built upon the Articles of Confederation was failing and change was needed. The American Constitution would not have been adopted without compromise over very difficult topics such as slavery, size and structure of government, taxation, elections, and governing responsibilities. 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Work Placements Skills Development Outcomes -Myassignmenthelp.Com

Question: Discuss About The Work Placements Skills Development Outcomes? Answer: Introducation Communication skill is one of the most effective factors based on which one individual can make an effective interaction with another at the workplace (Goetsch Davis, 2014). While interacting with the coworkers I need to render more flexibility on my communication skill. As a result, people belonging to various geographical backgrounds and attitudes do not show their reluctant attitude in performing well towards the services. In order to evaluate my communication skill I have used five diagnostic tools. Based on the scores collected from those diagnostic tools I have decided to improve my skill of communication. I have used the diagnostic tool of self-perceived communication competence. This very specific tool implies on how can communicate with different kinds of situation. As per general point of view, a human being is comfortable in maintaining an effective communication with a specific situation. It is undeniable that I have to face different kinds of situation at my workplace. However, as per the evaluation sheet of self-perceived communication competence, it is inevitable that I do not have to face barriers in maintaining an effective verbal communication if it is surrounded with known person. After evaluating personal report of intercultural communication apprehension, I have evaluated how much I am competent in communicating with the people of various cultural backgrounds and attitude. While working within an operations I may have to deal with the people of diverse cultural backgrounds and attitudes. In this kind of situation, I may have to face innumerable language barriers, psychological barriers and cultural barriers. If I have to face difficulties in communicating with the cross-cultural people, I can use non-verbal communication as well. Non-verbal communication implies that written communication, communication through facial expression, body language and so on. Personal report of public speaking anxiety implies on how a communicator becomes nervous while delivering speeches in front of public (Leathers Eaves, 2015). Large number of people from different psychological backgrounds is present in a public sphere. Therefore, I as a speaker have to become very much conscious while delivering speeches. In this very specific study, I have observed that my active listening skill would have to be strong while proving speeches in front of public. I have to respond effectively in being connected to the people. In the evaluation sheet, I got average score in Personal report of public speaking anxiety that signifies I get nervous in communicating with the people. While evaluating my non-verbal immediacy scale report I have observed that I have to face several challenges in maintaining a non-verbal communication with my co-workers in the business field. Non-verbal communication is not competent enough in maintaining effective communication with each other. In this kind of situation, people from various geographical backgrounds and attitudes have to face difficulties in providing good services. As I am associated with a multinational corporation, I have to face innumerable challenges in maintaining effective communication with every people of different cultural. In this situation, I have to use my hands, body language, gesture and attitude, facial expression and so on. By using the diagnostic tool of talk-aholic scale, I have evaluated that my assertive perception skill is good. I can keep my mind cool at any kind of sudden crisis. As a result, I have control on my speech as I can decide where I should react and where I should keep quite. Therefore, I would have to show equal competency at everywhere so that both the speaker and the communicator can respond equally. After evaluating my self-perceived competence skill I have scored 60 in communicating with public, 63 in meeting, 70 in Dyad, 75 in group, 50 in stranger, 50 in acquaintance, and 92 in friend. Therefore, it is inevitable that I do not have to face any kind of communication issue while interacting with my friends. On the contrary, my stranger communication is very low that shows I am not comfortable enough in interacting with a stranger. At the same time, it is very much prominent that my group communication is also is not very poor. In meeting, I have received an average score. However, after analyzing intercultural communication apprehension sheet I have scored 45. This very specific score implies that I have average skill of competency in communicating with the people of various cultural backgrounds and attitudes. I have personally observed that I have t o face difficulties while talking with the cross-cultural people. Whenever I fail to convince my own point of view, I like to use non-verbal communication for maintaining a transparency between sender and receiver. However, in order to survive within the organization I may have to face innumerable challenges in communicating with my colleagues. I get nervous while showing my views and thoughts with the people of different culture. As a result, I fail to express my point of view properly that can be effective for another person. In addition, my thoughts become jumbled up while communicating with diverse cultural people. In this kind of situation, it becomes very much difficult for me to manage the situation. This kind of incompetency can prevent in getting promoted for better position. In Personal report of public speaking anxiety, I have scored 99, which is moderate. I could have scored better for enhancing my communication skill in public instead of being nervous. In addition, people of various geographical backgrounds and attitudes are associated within the business organization. Therefore, any kind of anxiety and nervousness can highly affect my entire performance level. In non-verbal immediacy scale report, I have scored 87, which is not very low. It can be highlighted that I have good non-verbal communication skill that can easily help me in communicating with the people of different cultural backgrounds. In talkaholic scale, I have scored 27, which is good for a performer and communicator. While filling up the evaluation sheet I got to know that I have a control within way of speaking. I know very well where should I react and where I should keep my reaction controlled. After analyzing the five diagnostic tools, I have identified two major communication issues that I have to rectify. I have identified that my Self-perceived communication competence is not sufficient for taking any kind of office burden. On the other hand, as a performer I should know how to react in different situations. In order to be an efficient employee I may have to face immense challenges in various situations. Therefore, I should have that much of skills and competency based on which I can deal with the situation effectively. I have observed that taking with a friend regarding any issue does not bother me enough. I can be flexible even in talking within a group. I can easily share my experience while my business manager likes to make an effective group discussion. However, at the same time, my public communication skill as well as communication with the strangers is a major barrier for me. I cannot perform well while interacting with stranger. As a result, at my own workplace I have to face challenges in making an effective rapport with new colleagues. At the same time, my intercultural communication skill is also very low. With the help of an effective intercultural communication skill, I can easily interact with the people of various psychological backgrounds and attitudes. In this kind of situation, organization would be able to maintain an effective cultural diversity. Employees do not get fatigued in performing well. However, I have observed that different languages and communication approach is a major barrier for me in rendering good performances. While talking with a person from other religious background, I always feel nervous and afraid. As a result, the communication between the sender and receiver remains ineffective. In this very specific part, I can share my own experience on how I have faced difficulties in communicating with my new colleague at workplace. That specific person was from different religious backgrounds. As a result, I had to face immense language barrier while interacting with that person regarding business issue. In this kind of situation, my business manager tended to show dissatisfaction on the performance of both. We both failed to deliver effective services due to the customers due to communication gap. As a result, the performance level was getting decreased day by day. Another experience was related to delivering speech at meeting. I was instructed to give a presentation in front of business manager in a meeting. There, I realized that my Self-perceived communication competence is extremely low. I was fumbling while giving the presentation. Due to the lack of confidence, I ultimately failed to convey the message to business managers. As a result, they intended to show imme nse dissatisfaction towards me. Business mangers instructed me to re-present the format so that they can understand my point. After that particular incident my team lead did not approach me for any kind of presentation. My organizational image was hampered immensely. The concept of inter cultural communication: Numerous eminent scholars have provided their own opinion regarding the importance of inter-cultural communication. A business organization is constituted with the people of various cultural as well as psychology backgrounds and attitudes. Therefore, the role of an efficient employee is to communicate with every individual coworker effectively. Arnold and Boggs (2015) stated that employees need to exchange necessary thoughts and views at the workplace. If an individual employee is not able to share information within workplace, the entire customer service system gets affected. A particular work floor is constituted with the people of various cultural people. Therefore, language barrier and psychological barrier becomes a major concern for the employees. Daim et al. (2012) opined that an individual while interacting with the employees of diverse cultural backgrounds couldnt make effective decision. Their psychology and way of perception differs from one point to another. As a result, business managers become confused which specific views they should give priority and which one they would like to reject. Bovee, Thill and Raina, (2016) stated in this context that effective communication is highly significant for getting good performances. If the employees have to face difficulties for maintaining a proper communication with each other due to language barrier, they can use non-verbal communication as well. One of the most specific reasons of maintaining non-verbal communication is maintaining transparency. Roble (2012) stated that employees can express their views and thoughts through written communication, facial expression, specific posture and so on. As a result, they can transmit necessary messages regarding meeting the business tar get. As per the opinion of Kurtz, Draper and Silverman (2017), several positive effects are there in inter cultural communication. The business managers can gather immense views and thoughts from the point of views of various employees. As a result, they do not have to struggle in taking effective decision regarding the business goal. The overview of Self-perceived communication: The overarching term self-perceived communication is the concept on how an individual likes to react under different level of circumstances. A business environment is constituted with different kinds of situation. Employees may have to take innumerable burden sometimes in order to maintain a balance between demands and supply. At the same time, an individual employee has to face various meetings, group discussion sessions, friends, strangers and so many. Mascle (2013) opined that an individual is comfortable in maintaining effective communication under one specific circumstance. Whenever this specific individual has to face different level of situation, the person intends to react in a negative manner. However, in this very specific study Self-perceived communication implies that individual should be comfortable in maintaining effective communication under any kind of situation. As per the opinion of Brink and Costigan (2015), an individual is very much comfortable in making effectiv e interaction with friends. On the other hand, when that specific individual is trying to attend a business meeting numerous barriers occur suddenly. On the other hand, it is very much easier for an individual in maintaining an effective communication in a group. Similarly, it is very much difficult for making proper communication with a stranger. Therefore, the flow of communication of an individual is highly dependent on situation as well as environment. Wilton (2012) opined that while working in a specific organization an individual employee has to face various phases. Attending meetings, group discussion, training session are the part of professional life. On the other hand, employees may have to meet numerous strangers for business purpose. In this kind of situation, they would have to be accustomed with every single environment. Communicating in one specific situation may hamper the efficiency of a professional. Therefore, this specific individual would have to be very much proficient in every situation. The importance of effective communication in a workplace: Different eminent scholars have provided their point of view regarding the importance of effective communication in a workplace. Keyton et al. (2013) stated that proper communication maintains a transparency based on which an individual can deliver the services. If a specific message between the sender and receiver were not transmitted properly, the entire communication method would fail. In this very specific study, the importance of maintaining effective communication is discussed properly. As per the point of view of Rosemann and vom Brocke (2015), effective communication can help the business managers in taking collective decision as well. With the help of an effective communication, an individual can exchange their way of perception. As a result, managers can make strategic decision. As per the opinion of Novik and Podgrecki (2015), proper communication enhances workplace rapport among the employees. People of diverse cultural backgrounds and attitudes are primarily associated with a specific organization. Therefore, the role of a business manager is to make an agile work environment at the workspace. Participating on the group discussion and different organizational activities can help business employees in making effective communication with each other. Employees get more opportunities to get accustomed with the culture of each other. As a result, employees can maintain a unity at the workplace. Sometimes, language barrier can become a major hindrance for workers in maintaining proper communication effectively (Eggenberger, Heimerl Bennett, 2013). In order to overcome any kind of language barrier the employees can follow non-verbal communication as well for overcoming communication gap. Royle and Laing (2014) opined that communication leaves a major impact on gaining customers attention as well. If the employees fail to communicate with the customers properly the organizational, profitability is hampered. However, non-verbal communication is not effective enough in maintaining proper rapport with the customers. Employees having communication issue can attend proper training and development session. As a result, the business employees can get a scope to enhance their professional skill and competency. An effective training session can help the individuals to get accustomed with the culture of each other as well. Chiang, Goes and Stohr (2012) opined that employees intend to skip sharing necessary information to each other. In this kind of situation, a proper development session can help an individual in enhancing their skill of interaction. This professional development skill may help to enhance the competency of employees in delivering proper services to the customer s. As per the opinion of Kinicki and Kreitner (2012), an effective communication acts as a bridge between service providers and service users. Laswells model of communication: Laswelles model of communication is constituted with five stages that include who, says what, channels, to whom and with what effect. This Business communication model implies that a person while transmitting messages would be able to communicate with the help of proper channel. If an individual is sufficient enough in delivering the message in proper time the receiver can decode the message. If the receiver can revert the message with proper logic and relevance, the entire purpose of communication is successful. In this very specific model, Laswell has emphasized the fact that the receiver would like to provide a positive response only when the sender can transmit the message properly. Deepa and Seth (2013) stated that cultural barrier, language barrier, psychological barrier are the specific reasons due to which the organization is not able to deliver the message properly to the sender. In a business organization, employees are from different geographical backgrounds and psychological attitudes. In this specific situation, sender may not be successful in transmitting the message properly. As a result, people of various geographical backgrounds and attitudes fail to communicate with each other properly. As per the theory of Lasswell, sender while encoding the message tends to select a proper channel. While attending the business meeting managers may have to face language barrier. In this situation, that specific person intends to use a proper translator with the help of which the delivery of messages can be continued in an effective manner. If the business managers have to face immense difficulties in dealing with the employees a proper training method can help in enhancing communication skill (Shuayto, 2013). Managers should have multilingual flexibility based on which the person can communicate with every single employee equally. The role of an efficient business manager is to provide equal response to every single employee. Literature gap: The entire literature review has provided in-depth overview about the various aspects of communication and different communication tools. The importance of maintaining an effective communication has also been depicted in this specific study. Different eminent scholars have provided their opinion about the importance of proper communication at the workplace. A business organization is constituted with the people of various cultural as well as psychological backgrounds and attitudes. Therefore, the role of an efficient employee is to communicate with every individual coworker effectively. Therefore, language barrier and psychological barrier becomes a major concern for the employees. A particular work floor is constituted with the people of various people from different religious as well as psychological backgrounds and attitudes. If an individual employee is not able to share information within workplace, the entire customer service system gets affected. However, this specific literat ure review is not devoid of some of its major drawbacks as well. The study has not focused to discuss the various factors that highly affect effective way of communication within a specific business organization. The study has not depicted the major ways on how communication barriers can be overcome. Action Plan: An action plan is the set of activities based on which I can take an immediate step based on the issue faced at the workplace. In this very specific study, communication has been identified as a major issue. With the help of this very specific action plan, I have tried to make an effective presentation on how the issue can be resolved with the help of various activities. In the following table, I have presented those activities in order to render an effective solution. Serial No. Activities Start Date End Date Duration 1. Making an approach for training to human resource manager about the communication gap 06/10/2018 08/10/2018 3 2. Formulation of aim and objectives of the training 09/10/2018 10/10/2018 2 3. Identify other persons who needs training 11111/2018 20/10/2018 10 4. Using tools for interacting with the trainer 21/10/2018 24/10/2018 4 5. Data collection from trainers feedback 1/11/2018 3/11/2018 8 6. Data analysis 02/11/2018 07/11/2018 7 7. Evaluation of the training program 08/11/2018 10/11/2018 3 8. Go back to the work floor 11/11/2019 15/11/2018 1 Table 1: Time horizon of the Action plan Source: Created by the author In order to enhance the communication skill an action plan has been prepared. In the very first stage, I can raise an issue to the human resource manager that I am facing difficulties in communicating with the people of various geographical backgrounds and attitudes. I can identify the name of those persons who need and effective training and development session with me. Human resource managers can provide us an efficient trainer for enhancing our professional skill and competency. HR managers can provide the trainer appropriate tools and properties with the help of which training and development session would be conducted. Emergence of technology is one of the most effective tool based on which the entire training would be conducted. The human resource managers should provide available technological resource so that employees do not have to face challenges in receiving the training session. After receiving the training session appropriate data should be collected from the trainers i n order to know the way of progress. Based on the feedback received from trainers the performance of the trainee would be evaluated as good or bad. As a result, I would be able to understand I should continue my training session or I should proceed for the workplace. After receiving an effective feedback from the trainer, I would like to evaluate my own competency and performance. If I can get an effective feedback from the trainer, I would like to go back the work place again in order to deliver an effective services to the customers. Reference List: Arnold, E. C., Boggs, K. U. 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